1. 1. PARTIES AND CONCLUSION OF THE AGREEMENT

1.1. These terms of service (Terms of Service or the Agreement) define the legally binding

terms of use for the service and any software required to deliver the service.

1.2. Terms of Service are made between the entity named in the main account of the service

(Customer) and one of the Tawasolmap entities, who provide the relevant services.

1.3. Your consent to be legally bound by the Terms of Services is expressed at the time of

registering your account or at the time of first access to your account.

1.4. If you are entering into this Agreement on behalf of your employer or other legal entity,

you represent that you have the legal authority to bind Customer. Customer’s

continued use of services and software provided by Tawasolmap constitute assent to the

Agreement. If Customer does not unconditionally agree to all of the terms of this

Agreement, you must cancel your registration or login process and you are not

permitted to use the service or the software.

2. 2. SERVICES

2.1. Subject to Customer’s full compliance with the terms and conditions of this Agreement,

Tawasolmap will provide the Customer with a subscription to access its cloud-based

services:

2.1.1. fleet monitoring and fleet management system (AVL WEB https://gps.tawasolmap.com);

2.1.2. fleet monitoring and fleet management system (AVL WEB https://gps2.tawasolmap.com);

2.1.3. fleet monitoring and fleet management system (AVL WEB https://gps3.tawasolmap.com);

2.1.4. other IoT related network management, connectivity services, security services,

router operating systems, and other related services, including any Platform APIs

or SDKs, mobile apps, provided by Tawasolmap through the Internet .

2.2. Except for Client Software, the service and the software underlying or used to deliver

the Service will be hosted on servers under control or direction of Tawasolmap or its third

party providers.

2.3.  Any Service is subject to modification from time to time

at Tawasolmap’s sole discretion, for any purpose deemed appropriate by Tawasolmap.

Tawasolmap will use reasonable efforts to give Customer prior notice of any

material modifications. Tawasolmap may also decide to discontinue the Service or any

component of the Service by giving reasonable prior notice to Customer.

3. 3. FEES AND PAYMENT TERMS

3.1. Unless otherwise notified by Tawasolmap when granting access to the Service or when

ordering Tawasolmap Products or Service (e.g. in the purchase orders), the Service is

provided without charge.

3.2. Certain Service may be available for trial period. After the trial period ends the

Customer will be charged a monthly or annuly subscription fee.

3.3. Paid Service are provided on a monthly or annuly subscription basis and are payable in advance

by Customer (pay-as-you-go). If Tawasolmap does not receive payment until the

beginning of next subscription month, the relevant Service may be automatically

suspended. If suspension due to non-payment lasts longer than three months, the

Service subscription may be terminated.

3.4. Pricing for paid Service will be communicated to Customer by Tawasolmap at the time of

granting access to the Service, in the purchase order for products, or otherwise

published by Tawasolmap on the relevant Service webpage. The pricing is subject to

change not more often than twice per year upon prior notice of 30 days. If Customer

does not agree with the changed pricing, they may cancel the subscription4. SERVICE LEVELS AND SUPPORT

4.1. Service Level. For paid Service subscriptions Tawasolmap will undertake commercially

reasonable efforts to make the Service available at least 95 % of time, or as otherwise

documented and made available by Tawasolmap to Customer, except for Tawasolmap’s right

to suspend Customer’s access to the Service: (i) for scheduled or emergency

maintenance, (ii) in the event Customer is in breach of this Agreement, including failure

to pay any amounts due, or (iii) as a result of circumstances beyond Tawasolmap’s

reasonable control (including, but not limited to: acts of God, acts of government, flood,

fire, earthquake, civil unrest, acts of terror, strike or other labor problem, hosting

provider failure or delay, issues related to a third party, or denial of service attacks)

(“Force Majeure”).

4.2. Support. As part of support the Customer may access and use Tawasolmap VIP helpdesk

5. 5. RESTRICTED USES

5.1. Customer will not, and will not permit any third party to:

5.1.1. reverse engineer, decompile, disassemble or otherwise attempt to discover the

source code, object code or underlying structure, ideas or algorithms of any portion

of the Service, documentation or data related to the Service (provided that reverse

engineering is prohibited only to the extent such prohibition is not contrary to

applicable law);

5.1.2. modify, translate, or create derivative works based on the Service;

5.1.3. use the Services for time-sharing or service bureau purposes or for any purpose

other than its own internal use, use the Services in connection with any high risk

or strict liability activity;

5.1.4. use the Service other than in accordance with this Agreement and in compliance

with all applicable laws and regulations, including but not limited to any privacy

laws, marketing and data security laws and government guidelines, and laws and

regulations concerning intellectual property, consumer and child protection,

obscenity or defamation;

5.1.5. run or use any processes that run or are activated while Customer is not logged on

to the Services or that “crawl,” “scrape,” or “spider” the Service; or

5.1.6. use the Service in any manner that (i) is harmful, fraudulent, deceptive,

threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or

otherwise objectionable (including without limitation, accessing any computer,

computer system, network, software, or data without authorization, breaching the

security of another user or system, and/or attempting to circumvent any user

authentication or security process), (ii) impersonates any person or entity,

including without limitation any employee or representative of Tawasolmap, or (iii)

contains a virus, Trojan horse, worm, time bomb, unsolicited bulk, commercial, or

“spam” message, or other harmful computer code, file, or program (including

without limitation, password guessing programs, decoders, password gatherers,

keystroke loggers, cracking tools, packet sniffers, and/or encryption circumvention

programs).

5.2. Customer will cooperate with Tawasolmap in connection with the performance of this

Agreement by making available such personnel and information as may be reasonably

required, and taking such other actions as Tawasolmap may reasonably request. Customer

will also cooperate with Tawasolmap in establishing a password or other procedures for

verifying that only designated employees of Customer has access to any administrative

functions of the Services.

5.3. Customer is responsible for all acts and omissions of its employees, subcontractors,

and anyone to whom Customer provides access to the Service or that is using or

accessing the Service on Customer’s behalf (Agents) (including any breaches of this

Agreement) as if Customer committed such act or omission itself. Tawasolmap may

exercise any rights and/or remedies under this Agreement, at law or in equity, against

Customer based upon such acts or omissions of such Agents.

5.4. As a condition of Customer’s use of the Services and with respect to third-party claims,

Customer agrees to indemnify, defend, and hold harmless Tawasolmap, its affiliates,

subsidiaries, and its and their respective officers, directors, employees, agents,

licensors, contractors, suppliers, successors, and assigns from and against any

judgements, claims, actions, losses, damages, liabilities, costs, or expenses (including,

but not limited to, reasonable attorneys’ fees and legal expenses) of any kind arising

from Customer’s and/or its Agents use of the Service or related products, or from or

attributable to any breach by Customer and/or its Agents of Customer’s obligations

established herein or any privacy, employee, or consumer protection right that is

implicated herein and by the Service, or Customer’s and/or its Agents infringement, or

the infringement or use by any other user of Customer’s account, of any intellectual

property or other right of any person or entity. All indemnification duties shall continue

in effect even after, and notwithstanding, any subsequent revocation of consent or the

expiration or termination of the Agreement or Customer’s and/or its Agents use of the

Services.

5.5. Customer will be responsible for maintaining the security of Customer’s account,

passwords, including but not limited to administrative and user passwords and files,

and for all uses of Customer account with or without Tawasolmap’s knowledge or consent.

5.6. THE SERVICES ARE NOT DESIGNED, MANUFACTURED, OR INTENDED FOR

USE WITH DATA, CONTENT OR INFORMATION USED FOR OR REQUIRING

FAIL-SAFE PERFORMANCE, SUCH AS IN THE OPERATION OF NUCLEAR

FACILITIES, AIRCRAFT NAVIGATION OR COMMUNICATION SYSTEMS,

AIR TRAFFIC CONTROL, DIRECT LIFE SUPPORT MACHINES, OR WEAPON

SYSTEMS, IN WHICH THE FAILURE OF THE SERVICES, INTERNET OR

THIRD PARTY CLOUD SERVICE PROVIDER INFRASTRUCTURE COULD

LEAD DIRECTLY TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL

OR ENVIRONMENTAL DAMAGE (“HIGH RISK APPLICATIONS”).

TAWASOLMAP AND ITS THIRD PARTY LICENSORS SPECIFICALLY DISCLAIM

ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR HIGH RISK

APPLICATIONS.

6. 6. CONFIDENTIALITY

6.1. Each party (the “Receiving Party”) understands that the other party (the “Disclosing

Party”) has disclosed or may disclose information relating to the Disclosing Party’s

technology or business (hereinafter referred to as “Proprietary Information” of the

Disclosing Party). Without limiting the foregoing, the Client Software and any software

provided by Tawasolmap is Tawasolmap Proprietary Information. Customer will obtain

agreement from its Agents that it will treat Tawasolmap Proprietary Information in

accordance with the terms of this Agreement prior to allowing any such Agent to have

access to the Services.

6.2. The Receiving Party agrees: (i) not to divulge to any third person any such Proprietary

Information, (i) to give access to such Proprietary Information solely to those

employees and Agents with a need to have access thereto for purposes of this

Agreement, and (iii) to take the same security precautions to protect against disclosure

or unauthorized use of such Proprietary Information that the party takes with its own

proprietary information, but in no event will a party apply less than reasonable

precautions to protect such Proprietary Information. The Disclosing Party agrees that

the foregoing will not apply with respect to any information that the Receiving Party

can document (a) is or becomes generally available to the public without any action by,

or involvement of, the Receiving Party, or (b) was in its possession or known by it prior

to receipt from the Disclosing Party, or (c) was rightfully disclosed to it without

restriction by a third party, or (d) was independently developed without use of any

Proprietary Information of the Disclosing Party. Nothing in this Agreement will

prevent the Receiving Party from disclosing Proprietary Information pursuant to any

judicial or governmental order, provided that the Receiving Party gives the Disclosing

Party reasonable prior notice of such disclosure to contest such order.

6.3. Customer acknowledges that Tawasolmap does not wish to receive any Proprietary

Information from Customer that is not necessary for Tawasolmap to perform its

obligations under this Agreement (including, without limitation, any information

protected under applicable privacy laws and regulations), and, unless the parties

specifically agree otherwise, Tawasolmap may reasonably presume that any unrelated

information received from Customer is not confidential or Proprietary Information.

6.4. Both parties will have the right to disclose the existence but not the terms and

conditions of this Agreement, unless such disclosure is approved in writing by both

Parties prior to such disclosure, or is included in a filing required to be made by a party

with a governmental authority (provided such party will use reasonable efforts to obtain

confidential treatment or a protective order) or is made on a confidential basis as

reasonably necessary to potential investors or acquirers and such are bound by the terms

of a similar confidentiality agreement with at least as restrictive covenants to protect

such information.

7. 7. INTELLECTUAL PROPERTY RIGHTS

7.1. Except as expressly set forth herein, Tawasolmap alone (and its licensors, where

applicable) will retain all intellectual property rights relating to the Service and the

software and any suggestions, ideas, enhancement requests, feedback,

recommendations or other information provided by Customer or any third party relating

to the Service and/or the software, which are hereby assigned to Tawasolmap. Customer

will not copy, distribute, reproduce or use any of the foregoing except as expressly

permitted under this Agreement. This Agreement is not a sale and does not convey to

Customer any rights of ownership in or related to the Service or any intellectual

property rights.

7.2. Customer represents and warrants that Customer owns and will continue to own all

worldwide right, title and interest in, or presently holds and will continue to hold a valid

license to, all information distributed by or on behalf of Customer through the Service

(Content) and the intellectual property rights with respect to that Content. If Tawasolmap

receives any notice or claim that any Content, or activities hereunder with respect to

any Content, may infringe or violate rights of a third party or any applicable law or

regulation (“Claim”), Tawasolmap may (but is not required to) suspend activity hereunder

with respect to that Content and Customer will indemnify Tawasolmap from all liability,

damages, settlements, attorney fees and other costs and expenses in connection with

any such Claim, as incurred.

8. 8. USE OF DATA

8.1. By using or accessing the Service, Customer hereby grants to Tawasolmap a worldwide,

royalty-free, non-exclusive, irrevocable, sublicensable right and license to use, copy,

display, perform, store, distribute and modify Data as necessary to perform the Service.

“Data” means all electronic data and information submitted by Customer for set up and

provisioning of the Service, and information created, generated, collected or harvested

by Tawasolmap in the furtherance of this Agreement and the security and performance of

the Service. Data does not include any Content.

8.2. Notwithstanding anything else in this Agreement or otherwise, Tawasolmap may monitor

Customer’s use of the Service and Customer Information, and in an aggregate and

anonymous manner, compile statistical and performance information related to the

provision and operation of the Service (Tawasolmap Data), and may make such

information publicly available, provided that such information does not identify

Customer or Customer’s Proprietary Information. Tawasolmap shall own all right, title

and interest in and to the Tawasolmap Data. To the extent needed to perfect Tawasolmap’s

ownership in the Tawasolmap Data, Customer hereby irrevocably assigns all right, title

and interest in such Tawasolmap Data to Tawasolmap.

8.3. The Service may make use of directly non- identifiable location data (including, but

not limited to, GPS coordinates, the MAC address and received signal strength of

nearby Wi-Fi access points, nearby cell tower IDs, and the IP Address) that is sent by

devices using the Service. In order to allow Tawasolmap to provide the Service and to

ensure the best user experience, the Service may utilize a third party provider to resolve

location requests. At all times, Customer’s location information will be treated in

accordance with such third party’s privacy policy. By using location services, Customer

consents to Tawasolmap and its partners’ transmission, collection, maintenance,

processing and use of Customer’s location data and queries to provide and improve

location-based products and services.

8.4. Customer represents and warrants to Tawasolmap that it has a lawful basis to use location

related Service and provided location data as well as other personal data to be processed

by Tawasolmap on behalf of Customer, and that Customer has complied with all

applicable transparency obligations to notify the data subjects about, or obtained

informed consents for, such transfer and processing of their personal data. 

8.5. During the term of this Agreement, Customer will supply Tawasolmap with contact details

for Customer’s employees, contractors and/or representatives (Contact Data) in order

for Tawasolmap to carry out its obligations under this Agreement (for example, to

accomplish the provision of Service, allow the Customer to access and use the Service,

enable Customer’s employees, contractors and/or representatives to access and use the

Service, and, where applicable, the subscription ordering process as described this

Agreement). Customer

shall notify Tawasolmap as soon as reasonably practicable of any amendments required to

the Contact Data either through VIP helpdesk system or directly to responsible sales

manager.

8.6. Location of data. Tawasolmap cannot guaranty that your data is hosted on servers located

in your jurisdiction, therefore you are solely responsible to comply with any data

localisation requirements and should not use the Service in breach of those

requirements.

9. SUSPENSION

9.1. Notwithstanding anything to the contrary, Tawasolmap reserves the right to suspend or

limit Customer’s access to the Service if Tawasolmap determines, in its sole discretion,

that Customer’s use of the Service does or is likely to:

9.1.1. damage the Service or interfere with Tawasolmap’s ability to reliably provide the

Service to other users;

9.1.2. place an unreasonable or unexpected load on the Service;

9.1.3. there is a threat or attack on the cloud servers hosting the Services (including a

denial of service attack) or other event that may create a risk to the Services, to

Customer or to any other user of the Services;

9.1.4. Customer’s use of the Services disrupts or poses a security risk to the Services or

any other user of the Services, may harm Tawasolmap’s systems or any other user of

the Services, or may subject Tawasolmap or any third party to liability;

9.1.5. Customer is misusing the Services or using the Services for fraudulent or illegal

activities;

9.1.6. subject to applicable law, Customer has ceased to continue Customer’s business in

the ordinary course, made an assignment for the benefit of creditors or similar

disposition of Customer’s assets, or become the subject of any bankruptcy,

reorganization, liquidation, dissolution or similar proceeding;

9.1.7. Customer is using the Services in breach of the Agreement;

9.1.8. Customer is in default of Customer’s payment obligations hereunder; or

9.1.9. there is an unusual spike or increase in Customer’s use of the Services

(collectively, “Service Suspensions”).

9.2. Customer understands that many of the reasons for suspension listed above are imposed

on us by third party licensors, are subject to change without notice, and may result in

Customer’s access to the Services being suspended as a result of the actions of other

users.

9.3. Tawasolmap will make commercially reasonable efforts, circumstances permitting, to

provide written notice of any Service Suspension to Customer (including notices posted

on the website or sent to Customer’s registered e-mail address) and to provide updates

regarding resumption of Customer’s access to the Services following any Service

Suspension.

9.4. Tawasolmap will have no liability for any damage, liabilities, losses (including any loss

of data or profits) or any other consequences that Customer may incur as a result of any

Service Suspension or limitations related to carrier coverage or support.

10. 10. TERMINATION

10.1.This Agreement shall continue until terminated in accordance with this Section.

10.2.Customer may cancel their subscription to any Service anytime. After cancellation, the

subscription for the relevant Service will end at the end of the current subscription

period.

10.3.If your subscription to any Service is suspended for more than three months, your

subscription will automatically terminate after end of the third month of suspension.

10.4.If all subscriptions end upon cancellation or termination, the Agreement will

automatically terminate upon end of the last subscription.

10.5.Tawasolmap may terminate provision of any Service and terminate the Agreement by 30

days’ notice to Customer.

10.6.Customer’s access to the Service, and any licenses granted hereunder, shall terminate

upon any termination of this Agreement.

10.7.After termination, Customer will be provided 30 days term to download any Customer

Data accumulated during the use of the Service via the download tools that are available

as part of the Service, or, where such tools are not available, by contacting us at

avl@tawasolmap.com . After end of such term, Tawasolmap will automatically remove all

Customer Data associated with Customer’s subscriptions and use of the Service.

10.8.All sections of this Agreement, which by their nature should survive termination, will

survive termination, including, without limitation, restrictions, accrued rights to

payment, confidentiality obligations, intellectual property rights, warranty disclaimers,

and limitations of liability.

10.9.Customer agrees that upon any termination or cancellation of this Agreement Customer

will not be entitled to a refund of fees for any additional work previously performed by

Tawasolmap at Customer’s request or any pre-paid Fees for subscriptions still in effect at

the time of termination or cancellation, and Customer’s obligation to pay any balance

due shall survive any such termination or cancellation.

11. 11. WARRANTY DISCLAIMER

11.1.Tawasolmap will make commercially reasonable efforts to make Services function

essentially in accordance with their description published at the relevant Service

webpage and will take commercially reasonable efforts to implement security and

resilience measures in relation to the Service.

11.2.Tawasolmap DOES NOT WARRANT THAT THE OPERATION OF THE SERVICE

OR ANY FUNCTION CONTAINED THEREIN WILL MEET CUSTOMER’S

REQUIREMENTS, BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS

WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVERS THAT

MAKE THIS SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER

HARMFUL COMPONENTS. THE SERVICE, SOFTWARE AND Tawasolmap

PROPRIETARY INFORMATION AND ANYTHING PROVIDED IN

CONNECTION WITH THIS AGREEMENT ARE PROVIDED “AS-IS,” WITHOUT

ANY WARRANTIES OF ANY KIND. ANY USE OF THE SERVICE IS DONE AT

CUSTOMER’S SOLE RISK AND CUSTOMER WILL BE SOLELY RESPONSIBLE

FOR ANY DAMAGE, LOSS OR EXPENSE INCURRED AS A RESULT OF OR

ARISING OUT OF CUSTOMER’S USE OF THE SERVICE.

11.3.Tawasolmap MAKES NO OTHER WARRANTY, EITHER EXPRESSED OR IMPLIED,

WITH RESPECT TO ANY OF THE SERVICE. Tawasolmap SPECIFICALLY

DISCLAIMS THE IMPLIED WARRANTIES OR CONDITIONS OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR

NON-INFRINGEMENT.

12. 12. LIMITATION OF LIABILITY

12.1.Tawasolmap will not be liable for any loss resulting from a cause over which it does not

have direct control.

12.2.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND

REGARDLESS OF WHETHER ANY REMEDY HEREIN FAILS OF ITS

ESSENTIAL PURPOSE, IN NO EVENT SHALL Tawasolmap OR ITS THIRD PARTY

LICENSORS BE LIABLE TO CUSTOMER OR ANY THIRD PARTY ARISING

OUT OF THE USE OF OR INABILITY TO USE THE SERVICES, UNDER ANY

CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY, FOR

ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL

DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DAMAGES

FOR: LOSS OF PROFITS OR REVENUES, BUSINESS INTERRUPTION, COST

OF PROCUREMENT OF SUBSTITUTE GOODS OR TECHNOLOGY, LOSS OF

PRIVACY, CORRUPTION OR LOSS OF DATA OR ITS INTEGRITY, FAILURES

TO TRANSMIT OR RECEIVE DATA OR ANY OTHER PECUNIARY LOSS

WHATSOEVER ARISING OUT OF OR IN ANY WAY RELATED TO THE USE

OF OR INABILITY TO USE THE SERVICES OR OTHERWISE IN CONNECTION

WITH ANY PROVISION OF THIS AGREEMENT, EVEN IF Tawasolmap OR ITS

THIRD PARTY LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF

SUCH DAMAGES.

12.3.THE TOTAL LIABILITY OF Tawasolmap AND ITS LICENSORS, WHETHER BASED

IN CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY),

OR OTHERWISE, WILL BE LIMITED ONLY TO DIRECT DAMAGES

DEMONSTRATED BY SUFFICIENT EVIDENCE AND WILL NOT EXCEED, IN

THE AGGREGATE OF THE FEES PAID TO Tawasolmap HEREUNDER IN THE

THREE MONTHS PERIOD ENDING ON THE DATE THAT A CLAIM OR

DEMAND IS FIRST ASSERTED. THE FOREGOING LIMITATIONS WILL

APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF

ANY LIMITED REMEDY.

12.4.THE FOREGOING LIMITATIONS, EXCLUSIONS AND DISCLAIMERS SHALL

APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,

EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.

13. MISCELLANEOUS

13.1.If any provision of this Agreement is found to be unenforceable or invalid, that

provision will be limited or eliminated to the minimum extent necessary so that this

Agreement will otherwise remain in full force and effect and enforceable.

13.2.This Agreement is not assignable, transferable or sublicensable by Customer except

with Tawasolmap’s prior written consent. Tawasolmap may transfer and assign any of its

rights and obligations under this Agreement with written notice to Customer.

13.3.Both parties agree that this Agreement is the complete and exclusive statement of the

mutual understanding of the parties and supersedes and cancels all previous written and

oral agreements, communications and other understandings relating to the subject

matter of this Agreement, and that all waivers and modifications must be in a writing

signed or otherwise agreed to by Tawasolmap, except as otherwise provided herein.

13.4.Neither party shall be liable to the other or responsible for delay or non-performance

of any of the terms of the Agreement due to Force Majeure.

13.5.No agency, partnership, joint venture, or employment is created as a result of this

Agreement and Customer does not have any authority of any kind to bind Tawasolmap in

any respect whatsoever.

13.6.In any action or proceeding to enforce rights under this Agreement, the prevailing party

will be entitled to recover costs and attorneys’ fees.

13.7.All notices under this Agreement will be in writing and will be deemed to have been

duly given when received, if personally delivered; when receipt is electronically

confirmed, if transmitted by e-mail.

13.8.Amendments. We reserve the right, in our sole discretion, to change, modify, add or

remove provisions of this Agreement at any time. Customer is responsible for regularly

reviewing this Agreement for changes. By using the Service after we post any changes

to this Agreement or otherwise notify Customer of such changes, Customer agrees to

accept those changes, whether or not Customer has reviewed them. If Customer does

not agree to this Agreement, Customer should not use the Service and Customer should

cancel Customer’s Subscription.

13.9. No Implied Waivers. If either party fails to require performance of any duty hereunder

by the other party, such failure shall not affect its right to require performance of that

or any other duty thereafter. The waiver by either party of a breach of any provision of

this Agreement shall not be a waiver of the provision itself or a waiver of any breach

thereafter, or a waiver of any other provision herein

13.10.All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

13.11.Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Saudi Arabia. 

13.12.Saudi Arabia is our country of domicile.

13.13 We accept payments online using Visa and MasterCard credit/debit card in SAR. 

13.14 (http://tawasolmap.com) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Saudi Arabia.

You can check out our entire return policies here.

tawasolmap has an easy to process, customer friendly refund policy 

1. a) I received a defective/damaged item, can I get a refund?

In case the product received by you is damaged or defective, you could return the product in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned product, we will inspect it. if the product is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

1. b) I received a wrong item, how can I return it?

In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 15 day returns

1. c) I have changed my mind; can I return what I have bought?

In case of change of mind, before shipping your order, just call us to cancel your order and we will process the refund along with any shipping fees applied to the same credit card/debit card which will reflect in your card within 7-14 business days. If you wish to return the item after receiving it, you have up to 15 days to return them, with the below terms and condition applied:

The return is in accordance with tawasolmap returns policy

The items are in its original retail packaging (Sealed/Closed Box)

1. d) I made a transaction via credit card. How can I receive a refund?

In case if you cancel the order or if it’s cancelled before shipping, the amount will be refunded back to credit card/debit card automatically which will reflect in your card within 7-14 business days.

For delivered products, wherever the return reason is met as per tawasolmap return policy and post inspection by our team, we will refund the product amount (excluding the amount paid for the original shipping fees) as your tawasolmap store credits within 24 hours. Upon request, we can arrange for a transfer back to your credit/debit card. The amount may take up to 30 days to reflect in your card statement, depending upon the issuing bank.

You can request to transfer tawasolmap wallet credits back to the debit/credit card or bank account within 180 days/6 months of the order date.

1. e) I made a transaction via cash on delivery. How can I receive a refund?

If you paid by cash/card on delivery, we will issue a refund to your tawasolmap store credits. you can either place new order or transfer the credits to your bank account. For more details you can contact us at 0112047050

INTRODUCTION

The company has established a vehicle tracking service for eight years by a group of experts and specialists. It has established the foundations, objectives and strategies that enable it to become one of the leading companies in the Kingdom of Saudi Arabia.

STATEMENT

This privacy policy applies to all personal data, which you submit through the website www.tawasolmap.com This privacy policy has been developed for the customer to enhance his confidence in the privacy and integrity of his personal information

WHAT TO DO WITH THE USER INFORMATION YOU PROVIDE US

At all times, Riyad Al Riyadh will maintain the privacy and confidentiality of all personal data you receive. This information will not be disclosed unless it is required or permitted by the customer or any government agency authorized in accordance with the applicable regulations to access such information or upon the written consent of the customer When you enter user information, you agree that we retain your user information

UPDATES

We may change your privacy policy from time to time so you should review it periodically. Your use of the Tawasul Riyadh website is a sign of acceptance of the privacy policy applicable at that time. We reserve the right to change, modify or update this Privacy Policy at any time.

DATA COLLECTION

To be able to provide its services appropriately, it may collect some personal information such as:

Information given to us when registering with our services (such as name, address, e-mail and telephone number).

Information exchanged during our communications with you such as contacting customer service centers. The Company will use that information for the following purposes:

Providing products and services to its customers .

Issuing invoices and services that the Company’s customers have subscribed to or purchased.

Legal and regulatory requirements.

Establish and maintain a reliable business relationship with customers.

Assisting the customer in selecting products and services.

Provide information to the company’s customers about new developments and products. When you use the site, you may encounter services where you are prompted as a user to enter your user information. Such user information is used only for the purpose for which it is collected, and any other purposes identified at the point of collection in accordance with this Privacy Policy. We will not disclose any user information you provide, except that you need to provide services that you have specified.

Usage Of Location Data

Allow Driver to bind with cars

Your current location on the map.

UNSUBSCRIBE

You may at any time cancel the service and there will be no refunds Please note that we will not disclose your user information

PROTECT YOUR USER INFORMATION

Al-Tawasol Riyadh Company appreciates your concern and interest in the privacy of your data on the Internet, as the company makes every effort to provide high quality service to all its customers. This policy is designed to help you understand the nature of the data we collect from you when you visit our website and how we treat this personal data. By logging in to the mailing list of your security customizers, the privacy of your email address will remain respected and will not be published.

MAKE ANY INQUIRIES OR OBSERVATIONS

The data provided by you will be used to respond to all your inquiries, comments or requests from Tawasul Riyadh. All data provided by you will be treated as confidential. Models submitted directly on the network require data that will help us improve the quality of customer care. You can review and update your information in our customer database, . We recommend that customers update their personal information immediately, when required

CONCLUSION

Your concerns and concerns about the confidentiality and privacy of data are of paramount importance to us. We hope that this will be achieved through this policy

Payment Terms Monthly or Annually

• Subscription fees will be automatically deducted from the customer's card after the subscription period ends.
• Subscription cannot be canceled for any tracking device (vehicle) unless (360 days) have passed from the date of adding the vehicle to the account.
• The customer can delete the tracking device (vehicle) at any time after 360 days from the date of adding the vehicle to the account, but the amounts withdrawn from the customer's card during the subscription period, in which the customer requested the cancellation, cannot be refunded.
• To cancel the service, a termination request must be submitted 72 hours before the end of the subscription period.
• If there are (1 day or 0 days) remaining on the subscription, the amount will be automatically withdrawn from the card.
• The customer can switch from monthly to annual payment at any time.
• If the customer requests to stop one or more tracking devices before completing (360 days), the customer will be charged for the entire remaining period to complete 360 days for the devices to be stopped.
• Subscription prices automatically vary based on the number of devices scheduled for renewal.

Guaranteed Delivery Terms and Conditions

If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date.

The following requirements must be met to qualify for a delivery guarantee refund:

Shipping method selected is shipping option advertised on a product detail page.

Order is shipping to eligible address.

Order is placed before “order within” countdown listed on the checkout page. The “order within” countdown timer provides the window of time in which you must place your order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is included in your order confirmation E-mail. Contact us with any concerns.

If you order contains items that aren’t eligible for guaranteed delivery, shipping preference “Ship my items as they become available” is selected.

Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.

The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate.

An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.

An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee